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Oracle ‘Anytime’ Retention Support

Our ‘Anytime’ Retention Support model will proactively monitor your server, database, and/or application systems 24x7x365 as well as provide weekly and monthly health checks as part of your low fixed monthly support subscription.

Need more help but only occasionally? SoftArt can provide your company with access to our Senior DBA team for daily operational tasks/support or Senior Oracle technical/functional professionals to help resolve a service request.

 

‘Anytime’ Support Model

SoftArt's Monitoring Engine & Agents
(24x7x365)

Regular Health Check

Help Desk/Portal

SLA Based Resolution on all Service Requests

Access to SoftArt’s Instance Dashboard

Hosted on SoftArt’s Servers

For the following services: Pay only for the hours you need, with no minimums.

Techno-Functional Support or Service Requests

DBA Services for Day to Day Operational Tasks

  • SoftArt provides 24x7x365 proactive system and network monitoring so we can start fixing an issue before your team may be aware there is one.

  • SoftArt has its own dedicated team of database administrators to execute the work - what that means is high availability for your infrastructure stack around the clock, with trained personnel to handle all kinds service requests as well as other queries and issues.